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AMIRA.ANALYZE - Know what customers will say before they say it.
Every call center measures yesterday. AMIRA predicts tomorrow.
It analyzes every conversation - voice, chat, email - and tells you what's coming. Which customers will churn. Which agents need coaching. Which processes kill satisfaction. Which automation saves the most money.
No data scientists. No SQL queries. No waiting weeks for insights. Just answers.
Topics trending down? You see it Tuesday, fix it Wednesday. Agent struggling? ANALYZE flags it with exact conversation examples. NPS/CSAT tanking in a region? You know why - and where to act.
QA teams sample 2% of calls. ANALYZE reviews 100%. Automatically scores quality. Surfaces compliance risks. Tracks sentiment shifts in real-time.
Built on 250,000+ rated conversations, ANALYZE doesn't just report problems - it predicts them while you can still prevent them.
Stop analyzing what happened. Start preventing what's next.
Live demo at our booth.
