Autonomous Customer Operations — Realtime AI operator for calls, multiparty meetings that executes business workflows end-to-end — PSTN, Zoom, Teams

Bertix is an Autonomous Customer Operations Platform (ACOP) that deploys real-time AI operators to handle calls, meetings, and web workflows end-to-end. Unlike bots or copilots, Bertix executes tasks such as returns, billing, and follow-ups with sub-second response, barge-in, and 3+ speaker handling. Phase 1 focuses on Shopify e-commerce (returns/WISMO automation) with pilots already showing 30–40% support cost reduction per ticket. Built on a proprietary multi-LLM runtime, Bertix achieves 70%+ gross margins with outcome-based pricing (per RMA/WISMO). Live deployments, falsification demos, and connectors for Shopify, EasyPost/Shippo, and Zendesk prove readiness, with Stripe, Salesforce, and HubSpot on the roadmap. Backed by strong compliance (SOC 2 roadmap, EU/US residency), Bertix is building the operator layer for autonomous business operation.

Artificial Intelligence, Coding and Development, Ecommerce, Retail Tech, Software Services, Chatbots / Virtual Assistant, Cobots, Content Creation, Deep Learning Platforms, Humanoids & Humanoid Robots, Machine Learning, Natural Language Generation (NLG), Natural Language Processing (NLP), Neural Networks, Pattern Recognition , Planning and Optimization , Real time translation, Robotic Process Automation, Speech Recognition, Virtual Companions, Artificial Intelligence, Backend Development, Cloud Computing, DevOps, Enterprise Applications, Java, Machine Learning, Python, Web Development, eCommerce Software, eLogistics, ERP / Business Management, Platforms, Risk & Fraud Management, Supply Chain Solutions, Training / Recruitment, Web App, Design and Development, Customer Experience & Retention - AI & Machine Learning, Customer Experience & Retention - Beacon Networks, Customer Experience & Retention - Chatbots, Customer Experience & Retention - CRM Systems, Customer Experience & Retention - Customer Contact Centres, Customer Experience & Retention - Loyalty Programmes, Customer Experience & Retention -Robotics & Humanoids, Data & Analytics - Audience Management, Data & Analytics - Big Data Analytics & Insights, E-commerce & M-commerce - Click & Collect Solutions, E-commerce & M-commerce - Content Management Systems, E-commerce & M-commerce - Digital Shopper Analytics & Engagement, E-commerce & M-commerce - E-Commerce Platforms, E-commerce & M-commerce - Mobile Commerce, E-commerce & M-commerce - Multi-Channel Solutions, E-commerce & M-commerce - Product Search & Discovery, E-commerce & M-commerce - Social Commerce, Employee Management - E-Learning, Employee Management - HR Management, Employee Management - Labour Scheduling, Employee Management - Task Management Systems, Employee Management - Workforce Management, Fraud Prevention & Loss - Analytics Software, Merchandise Planning & Inventory Management - Electronic Data Interchange or EDI, Merchandise Planning & Inventory Management - Smart Labels, Payments - Omnichannel Payments, Payments - POS Payments, Payments - Smart Cards & Readers, Store Operations - Automation, Store Operations - Labelling & Ticketing Software, Store Operations - Queuing Management, Supply Chain & Logistics - Automation, Supply Chain & Logistics - Delivery & Returns, inc. Final Mile, Supply Chain & Logistics - ERP, Supply Chain & Logistics - Robotic Fulfilment, Business Intelligence Solutions, Business Process Management, CRM (Customer Relationship Management) Software, Data Analytics & Automation, ERP (Enterprise Resource Planning) Software, HR Tech, Mobile Applications, VOIP Solutions, FMCG, Logistics & Supply Chain, Retail, Technology, Telecoms, Other, Artificial Intelligence, Cloud Services, Consumer Tech, Smart Home & Smart Workplace, Ecommerce, Retail Tech, Software Services